Tut Tut, RobertnotBob,
I am mentally boggling again...
But
"ONYA Dottie!!"
On the subject of HN:
We have terminated all dealings with them!
We purchased a TV (largish flat-screen) some years ago. Unfortunately, two months after it was delivered (extra $$$), it Failed To Proceed.
So we got on the blower to advise them. Conversation went something like this...
"Fine," says sales bod, "Just bring it back & we'll send it back to the manufacturer for a check. If it's faulty, we'll replace it... take about 3 weeks."
"Ah, the reason we had it delivered is our distance from your store. Can't you bring a replacement & take the faulty one back?"
"Nah. Don't do it that way. Manufacturer has to check it first. If they find a fault, we replace it."
"OK, see you in about two weeks, when I have my next medical appointment in Albury."
On arrival at the store, Manager approached us after sales bod took the TV to him for shipping.
Conversation ensued:
"Where's the table stand?"
"Dunno. We mounted it on the wall — with the bracket we also bought from you."
"Can't accept a return without the table stand."
"But it's not the stand that's faulty. It's the screen."
"Can't accept a return without the table stand."
"So you won't accept a faulty TV under warranty because we can't find the $20 moulded plastic table stand?"
"Correct. Manufacturer wants it as sold to you."
"You could unpack a replacement TV, take out the table stand, give us the TV and put the table stand with the faulty one before returning it to the manufacturer."
"Can't accept a return without the table stand."
"Would you like to discuss this with Consumer Affairs?"
"Sure. Here's my card. Make sure you spell my name right."
After discussing it with C.A., I called said Manager & quoted Chapter & Verse on returns, which did NOT require accessory parts for a manufacturer to check function unless they were material to the failure. Only required if returning for cash refund.
Replacement TV was delivered 3 days later, on Christmas Eve, about 6:30pm... truck driver was not amused: no overtime.